Refund policy

Last updated: 8 October 2026

• First payment of a Monthly or Annual plan: full refund within 14 days, no questions asked.
• Later renewals: cancel anytime in the billing portal; the plan stays active until the end of the paid period. If the Service did not work for your portal, write to us and we refund the period.
• Refunds are issued by Paddle.com to the original payment method. A refund ends the plan it paid for.

Request a refund: support@atesensoftware.com (include the Paddle receipt number) or reply to the Paddle receipt e-mail.